Privacy Policy

Alraghad Property respects your privacy and is committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and other applicable UAE data protection requirements. This Privacy Policy explains what information we collect through alraghadproperty.com (the "Website"), how we use it, who we share it with, and the rights available to you.

By using the Website or contacting us through the contact form, WhatsApp, email, or telephone, you acknowledge that your personal data will be processed as described in this Privacy Policy.

The data controller responsible for your personal data is:

Alraghad Property
Office 1, Building 39, Al Hisn W4, Ras Um Al Biyout Street
P.O. Box 41844, Abu Dhabi, United Arab Emirates
ADREC Broker Registration Number: [TO BE SUPPLIED BY CLIENT — MANDATORY BEFORE LAUNCH]
Email: [TO BE SUPPLIED BY CLIENT]
Phone: [TO BE SUPPLIED BY CLIENT]

The Website is built and technically maintained on our behalf by Titan Digital UAE (Titan Digital Marketing FZ-LLC), acting as a data processor for hosting, analytics, and email delivery infrastructure as described in Section 8.

We collect the following categories of personal data:

Calculator inputs are processed in your browser to generate an indicative result and are not required to be submitted to us unless you separately choose to share them through the contact form or WhatsApp.

We use personal data to:

• Respond to enquiries submitted through the contact form, WhatsApp, email, or telephone.
• Provide property advisory services, including sales, off-plan advisory, leasing, investment advisory, and Golden Visa and residency guidance.
• Route your enquiry to the appropriate Alraghad Property advisor.
• Send transactional auto-responder emails confirming receipt of your enquiry.
• Understand Website usage and improve site performance, using aggregated and pseudonymised analytics data.
• Comply with our legal and regulatory obligations under ADREC and applicable UAE law.

We do not sell personal data to third parties, and we do not use your data for automated decision-making that produces legal or similarly significant effects.

Under the PDPL, we rely on the following legal bases:

• Consent, when you voluntarily submit an enquiry, message us on WhatsApp, or accept cookies.
• Performance of a contract, where processing is necessary to provide brokerage services you have requested.
• Legitimate interest, for Website analytics, security, and improving our services, balanced against your rights.
• Legal obligation, where processing is required to meet ADREC or other applicable UAE regulatory requirements.

The Website uses Google Analytics 4 (GA4) to understand how visitors use our site, including which pages are viewed, how visitors arrive at the Website through UTM parameters, and when a visitor clicks a WhatsApp, email, or phone call-to-action. GA4 tracks these interactions using the whatsapp_click, cta_email_click, and cta_phone_click events, recording the page location and page type where the click occurred.

Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; disabling cookies may affect certain Website functionality. Where required under applicable law, we will present a cookie consent option on your first visit, and we honour a preference to decline non-essential cookies.

WhatsApp is our primary channel for lead qualification. When you initiate a conversation with us on WhatsApp, your phone number and the content of your messages are received by Alraghad Property through WhatsApp Business, which is operated by WhatsApp Ireland Limited or its affiliates and governed by WhatsApp's own privacy policy in addition to this Privacy Policy. We use WhatsApp conversation content only to respond to your enquiry and to route you to the correct advisor.

We share personal data only with the following categories of recipient, and only as necessary to operate the Website and deliver our services:

Where personal data is transferred outside the UAE, we take reasonable steps to ensure it continues to receive an appropriate level of protection, consistent with the requirements of the PDPL. Google Analytics 4 and Brevo may also process data on servers located outside the UAE as part of their standard global infrastructure.

We retain enquiry and contact data for as long as necessary to respond to your enquiry, provide the requested services, and meet our legal and regulatory record-keeping obligations under ADREC requirements. Where no ongoing relationship or transaction develops, we retain enquiry records for a limited period for legitimate business purposes before deletion or anonymisation. Analytics data is retained in GA4 according to Google's standard retention settings.

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including restricted database access and secure hosting arrangements. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of data transmitted to the Website.

Subject to the PDPL and other applicable UAE law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Object to or request restriction of certain processing, including analytics tracking.
• Withdraw consent at any time where processing is based on consent, without affecting processing carried out before withdrawal.

To exercise any of these rights, contact us using the details in Section 15. You may also have the right to lodge a complaint with the relevant UAE data protection authority.

The Website is intended for adults seeking property advisory services and is not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us so that we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our data practices, technology providers, or applicable UAE law. The "Last Updated" date at the top of this page shows when this Policy was most recently revised. We encourage you to review this page periodically.

For questions about this Privacy Policy, or to exercise any of your data protection rights, please contact us using the details below.

Alraghad Property
Office 1, Building 39, Al Hisn W4, Ras Um Al Biyout Street
P.O. Box 41844, Abu Dhabi, United Arab Emirates
Email: [TO BE SUPPLIED BY CLIENT]
Phone: [TO BE SUPPLIED BY CLIENT]
WhatsApp: [TO BE SUPPLIED BY CLIENT]